Privacy Policy for Tangled Pet Grooming

Effective Date: 7/03/2025

Introduction

At Tangled Pet Grooming are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the New Zealand Privacy Act 1993.

Purpose of Collecting Personal Information

We collect personal information to provide and improve our dog grooming services, to communicate with our clients, and to manage our business operations effectively. The types of information we may collect include:

  • Personal details (e.g., name, address, phone number, email)
  • Pet information (e.g., pet name, breed, grooming history)
  • Payment information (e.g., credit card details)
  • Any other information you provide to us voluntarily

We will only collect personal information that is necessary for the purposes outlined above.

Limits on Collection and Use of Information

We will not collect personal information that is excessive or unrelated to our business services. Your information will be used solely for the following purposes:

  • To schedule and manage appointments
  • To communicate with you regarding your services
  • To process payments
  • To send updates, promotional materials, or newsletters (only if you have opted in)

We will not use your personal information for any other purpose without your explicit consent.

Storage of Personal Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and will only be accessed by authorized personnel for the purposes outlined in this policy.

Holding Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely dispose of it in accordance with applicable laws and regulations.

Statistical information and cookies

Statistical information collected

We may collect statistical information about your visit to help us improve this website. This information is aggregated and doesn’t identify you personally. It may include:

  • the search terms you used

  • the pages you visited on our website and the links you clicked on

  • the date and time you visited the website

  • the referring website (if any) from which you clicked through to this website

  • your operating system, for example Windows 10, Mac OS X

  • the type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox

  • other things like your screen resolution and the language setting of your browser.

Use of statistical information

The statistical information referred to above can be viewed by us and our website provider, and be used to improve our website and/or overall website services.

Cookies

This website generates session cookies for the purpose of monitoring website usage. The cookies don’t collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the website.

Your Rights Under the New Zealand Privacy Act 1993

Under the New Zealand Privacy Act 1993, you have the following rights regarding your personal information:

  • The right to access your personal information held by us.
  • The right to request correction of your personal information.
  • The right to request the deletion of your personal information (subject to legal obligations).
  • The right to object to the processing of your personal information.

If you wish to exercise any of these rights, please contact us using the details provided below.

Complaints

If you have any complaints regarding our handling of your personal information, we encourage you to contact us directly at:

Tangled Pet Grooming
3 Brock Way
info@tangledpetgrooming.co.nz

We will take your concerns seriously and respond promptly. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner, whose contact details can be found at https://www.privacy.org.nz.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Tangled Pet Grooming
3 Brock Way, Richmond 7020
info@tangledpetgrooming.co.nz

Thank you for trusting Tangled Pet Grooming with your pet’s grooming needs. We value your privacy and are committed to protecting your personal information.

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